Return Policy
Refund & Exchange Policy for Zehrat
At Zehrat, customer satisfaction is our top priority. Please read our refund and exchange policy carefully to understand the process and terms.
1. Exchange Policy
We offer a 7-day exchange policy, meaning you have 7 days after receiving your order to request an exchange.
To be eligible for an exchange:
The item must be in the same condition as when you received it: unworn, unused, with
all tags attached, and in its original packaging.
A receipt or proof of purchase is required to process your request.
2. How to Initiate an Exchange
Contact Us: Email us at XXXXXXXX or message us on our social media platforms.
2. Approval Process: If your exchange request is approved, we will provide you with:
A return shipping label (if applicable).
Detailed instructions on how and where to send your package.
3. Important Note: Items sent back without prior approval will not be accepted
3. Damages and Issues
Please inspect your order upon receipt. If you find any issues, such as:
A defective or damaged item.
Receiving the wrong item.
Contact us immediately at Email: XXXXXXX or via our social media handles. We will promptly evaluate the issue and resolve it.
4. Non-Returnable Items
The following items are not eligible for return or exchange:
Perishable goods: For e.g. Food, flowers, plants, etc.
Custom products: Special orders or personalized items.
Personal care products: Beauty, hygiene, or grooming items.
Hazardous materials: Flammable liquids, gases, or similar items.
If you have questions about the eligibility of your item, please contact us before initiating an exchange.
5. Contact Information
For exchange requests or any queries, reach out to us via:
Email: info@zehrat.com
We’re here to help and ensure a smooth process for you!
At Zehrat, we aim to make your shopping experience as seamless as possible. Thank you for trusting us with your purchase!
